Revison 1
We Just released Shine Live Help. It has integration with SugarCRM. As part of the release we are having a Code Contest with $10,000 in cash prizes. We hope to attract coders to improve the usability, and interoperability with other open source applications.

You can download it here and register for the contest: http://www.iradeon.com/codeprix.html

I have posted the CRM integration piece.